CareHub

UX CASE STUDY

A user-centered dashboard that supports caregivers

Overview

CareHub was designed with caregivers in mind. Many caregivers feel overwhelmed and disorganized, often pulled in multiple directions at once. I’ve witnessed firsthand how this can lead to burnout, exhaustion, and uncertainty about where to turn for support. Essential tools, such as resources, planners, and medication reminders, are often scattered across different platforms, adding the stress of keeping track of everything.

My Role

Led user research
Created a new design system
Created wireframes, mockups, and prototypes
Ensured accessibility was practiced and the product is inclusive to all users

Timeline

4-5 weeks

Tools

Figma, Figjam, Adobe
Illustrator, Zoom, Calendly,
Phone Calls

The Problem

I explored common challenges caregivers experience when managing care for another person. Research revealed that many caregivers rely on scattered tools like notes, calendars, and memory, making it difficult to stay organized and access important information quickly.

Goals

CareHub is an all-in-one dashboard designed to centralize everything caregivers need in one place. By bringing essential tools together, the app reduces the stress and disorganization that often comes from managing multiple responsibilities across different platforms.

KEY OBJECTIVES

01

02

03

04

05 Create an intuitive dashboard that keeps caregivers organized

Enable seamless communication between caregivers, family, and healthcare providers

Provide easy access to essential resources and information in one place

Reduce cognitive load and help caregivers feel more in control

Design a calming, accessible interface that reduces stress rather than adding to it

Brainstorming

Research

USER SURVEYS

I surveyed five participants, including three caregivers, one individual with over 50 years of experience in healthcare, and one social worker. Their insights were invaluable in helping me better understand the challenges caregivers face.

90%

Feel overwhelmed by caregiving tasks

73%

Use 3+ apps or methods to stay organized

80%

Miss important tasks or appointments

100%

Want a centralized communication tool

CARD SORTING

I conducted open card sorting sessions with participants to understand how caregivers naturally group information and features.

Strong separation of financial and clinical data - all participants grouped costs, expenses, coverage and insurance together, as well as grouping patients, medical conditions, and medical history together
Personal management is a distinct group
Participants consistently grouped terms related to timing, organization, and tracking together
Clear groups emerged: Financial & Coverage, Health Records, Appointments & Tasks, Wellness & Lifestyle, Community & Support

USER PERSONAS

User Flows

Based on insights from card sorting and user research, I developed user flows to map how users navigate through the website. This structure ensures a clear, intuitive experience, making it easier for users to find and access caregiving resources efficiently.

Task Flows

Creating these task flows showed me the importance of keeping actions simple, consistent, and easy to access, especially for caregivers who may be overwhelmed or short on time. It also highlighted opportunities to reduce friction and improve usability, reinforcing the need to design with empathy and continuously refine flows through testing.

Design Process

EARLY WIREFRAMES

I began with rapid sketching to explore different layouts and navigation patterns. These low-fidelity wireframes helped establish the basic structure and user flows.

Dashboard Sketch

App Sketch

LOW FIDELITY DESIGNS

Digital wireframes focused on information hierarchy, spacing, and interaction patterns. At this stage, I tested usability without the distraction of colors or detailed visuals.

Go To Wireframes

HIGH FIDELITY DESIGNS

The final designs incorporate CareHub's calming color palette, typography system, and refined UI components. Every element was chosen to create a sense of calm and control.

Color Palette

Sage

#5A8F8F

Light Pink

#D9B3EE

Light Sage

#A9D9C8

Cream

#f4ede4

Charcoal

#0a0f0d

Branding Guidelines

Logo Design Ideas

ONBOARDING

Go To Prototype

Onboarding system that personalizes the app for the user

UX CASE STUDY

CareHub

A user-centered dashboard that supports caregivers

Overview

My Role

Timeline

Tools

The Problem

I explored common challenges caregivers experience when managing care for another person. Research revealed that many caregivers rely on scattered tools like notes, calendars, and memory, making it difficult to stay organized and access important information quickly.

Goals

CareHub is an all-in-one dashboard designed to centralize everything caregivers need in one place. By bringing essential tools together, the app reduces the stress and disorganization that often comes from managing multiple responsibilities across different platforms.

KEY OBJECTIVES

01

02

03

04

05

Create an intuitive dashboard that keeps caregivers organized

Enable seamless communication between caregivers, family, and healthcare providers

Provide easy access to essential resources and information in one place

Reduce cognitive load and help caregivers feel more in control

Design a calming, accessible interface that reduces stress rather than adding to it

Brainstorming

Research

USER SURVEYS

I surveyed five participants, including three caregivers, one individual with over 50 years of experience in healthcare, and one social worker. Their insights were invaluable in helping me better understand the challenges caregivers face.

90%

Feel overwhelmed by caregiving tasks

73%

Use 3+ apps or methods to stay organized

80%

Miss important tasks or appointments

100%

Want a centralized communication tool

CARD SORTING

I conducted open card sorting sessions with participants to understand how caregivers naturally group information and features.

USER PERSONAS

User Flows

Based on insights from card sorting and user research, I developed user flows to map how users navigate through the website. This structure ensures a clear, intuitive experience, making it easier for users to find and access caregiving resources efficiently.

Task Flows

Design Process

EARLY WIREFRAMES

I began with rapid sketching to explore different layouts and navigation patterns. These low-fidelity wireframes helped establish the basic structure and user flows.

LOW FIDELITY DESIGNS

Digital wireframes focused on information hierarchy, spacing, and interaction patterns. At this stage, I tested usability without the distraction of colors or detailed visuals.

HIGH FIDELITY DESIGNS

​The final designs incorporate CareHub's calming color palette, typography system, and refined UI components. Every element was chosen to create a sense of calm and control.

ONBOARDING

Onboarding system that personalizes the app for the user

DASHBOARD

A centralized hub that keeps caregivers organized, highlighting key tasks, schedules, and updates while providing seamless access to essential tools

CREATING NEW CALENDAR EVENTS

Users can create new calendar events, turn on reminders, and it can be shared with family, friends, and contacts

The final designs incorporate CareHub's calming color palette, typography system, and refined UI components. Every element was chosen to create a sense of calm and control.